Booking Conditions
WEEKLY RENTALS:The renting of all the units featured on our internet website www., will be concluded on behalf of the owners under their authorization, in compliance with the prices stated on our internet website.
LENGTH OF RENTALS:
All units featured on our website are available either for weekly or daily rentals. Weekly rentals begin and end on a Saturday, for a maximum of 4 consecutive weeks for the same client. Only in low season it’s possible to change the arrival and departure day depending upon availability.
HOLDING AND BOOKING THE PROPERTY/PROPERTIES:
Once having chosen the suitable unit, it’s possible to hold or book for it via e-mail by filling in a request form. It will be our care confirm your option as soon as possible and, when down-payment is cleared (30% of the total amount due) to send a confirmation of your booking.
- Options last 72 hours, in this time frame clients will communicate their decision. In high season options will last 24 hours and for last minute bookings no holdings are possible. Options will expire at 6.00 pm of the given deadline which will be indicated on client’s confirmation e-mail sent by us. After 6.00 pm, all options not confirmed by the client, will be automatically canceled.
- Clients will receive a booking form specifying : client’s personal details, amounts due and maturity of the various payments (ADVANCE PAYMENT – BALANCE – DEPOSIT) , conditions of payment, general booking conditions.
- In the absence of any communication on the part of the client, the optioned unit will become free and available for other clients.
- In the event of a client holding an unit express the will of not respecting the deadline of 72 hours and if a second client has, in the meantime, optioned the same house on the same period, the first client must wait for the decision of the latter..
- The booking goes into effect by sending, via fax or e-mail, of the above mentioned countersigned booking form and with the remittance of payment according to the ways and means set out below,
- Upon receiving the above mentioned paperwork, we will send the relative invoice as confirmation of the booking.
TERMS OF PAYMENT:
The booking form contains the amounts due and deadlines of the various payments needed to finalize the booking, as follows:
- 30% advance payment to be paid upon securing the booking by wire transfer v - 70% balance to be paid 40 (forty) days preceding the beginning of location.
After receiving the balance all documents reservation-related will be sent via e-mail (voucher, itinerary, invoice)
BOOKINGS MADE LESS THAN 40 DAYS BEFORE THE BEGINNING OF STAY:
In this case clients must pay in full the total amount of the rent in one single instalment upon reservation. The method of payment will follow the usual booking procedures.
CANCELLATIONS:
The cancellation of a booking, will entail the payment of the following penalties:
- 30% of the total amount of the booking plus the costs of opening the file in case of cancellation of the booking communicated before the 40th day preceding the beginning of the stay;
- 60% of the total amount of the booking plus the costs of opening the file in case of cancellation of the booking communicated between the 39th and the 30th day preceding the beginning of the stay;
- 80% of the total amount of the booking plus the costs of opening the file in the case of cancellation communicated between the 29th and the 15th day preceding the beginning of stay;
- 100% of the total amount of the reservation plus the costs of opening the file communicated in the 14 days preceding the beginning of stay.
Client will be given the possibility of booking another holiday taking advantage of a 20% discount on the catalogue prices.
COMMUNICATION OF CANCELATION:
Communication of cancellation of a booking must arrive on a working day (Monday to Friday from 9 am to 7 pm) prior to arrival day and must be communicated by fax or e-mail and will not include neither the day of arrival nor the day of the above mentioned communication
SERVICES:
The property description presents two different categories of services so that clients may distinguish between the services included in the rental price and the extra services:
For example:
• SERVICES INCLUDED
• SERVICES NOT INCLUDED
• SERVICES ON REQUEST PAYABLE ON THE SPOT TO THE OWNERS (to be booked at least 40 days before the beginning of the rental).
Heating and A/C costs are never included in the rental price. Clients will find heating and A/C (when present) costs mentioned in the property description under the voice services not included.. Heating and A/C costs, as well as all the other extra costs (for example, telephone), will be paid on the spot to the either the owners or their representative on departure. The use of heating and A/C, as regards the temperature and period of use, is regulated by local laws varying from Region to Region but, as a general rule, heating can be used from November to April while the A/C during the summer season. Clients are bound to respect these regulations.
TIME OF ARRIVAL AND DEPARTURE:
The day of arrival and departure is set to be on a Saturday unless another day is indicated on the property information.
The times scheduled for arrival are between 4.00 and 7..00 pm. We invite clients to let us know at least a week before the beginning of their stay at what time they will be arriving so that the owners or their representative can be on site waiting for the clients in order to facilitate their check in.
Any changes date or time of arrival related has to be communicated as soon as possible via either e-mail/fax or by phone by calling the number +39 389 3466738. Late arrivals (after 8.00 pm) will be accepted upon owners’ discretion only. In the event owners cannot accept a delay on the arrival day, costs of an overnight stay in another structure will be at clients’ own expenses.
Check out will be in the morning by 10.00 am , thus allowing access at 09.00am to the owners to inspect the state of the property and to the cleaning staff to get the place ready for the afternoon arrivals.
ARRIVAL AT THE HOUSE:
On arrival clients are requested to present the entry voucher and a personal document (passport) to the owners or their representative as required by Italian law.
SECURITY DEPOSIT:
On arrival the client must pay the owners or their representative the security deposit in cash, as stated in the property info sheet. This deposit will be returned to the client on departure after the state of the property has been checked and after deduction of eventual damages caused by the client and eventual supplementary costs not included in the rent (for example telephone costs).
The owners have the right to refuse entrance to the client who has not paid the security deposit.
If a client departs earlier than the expected day or check out, or if he vacates the apartment at a time different than the time agreed upon, the owners or their representative are authorized to return the security deposit by post (having deducted consumption costs and eventual damages) only after having checked the inventory of the property.
In the case of controversy between client and owners for eventual damages caused to the structure and contents during the stay and where there is need to repair the damage, with consequent payment against invoice, the owners or their representative are authorized to return the security deposit by post after having deducted the sum of the invoice and attached a copy for the client.
NUMBER OF GUESTS AND THEIR IDENTIFICATION:
At the time of booking clients are required to declare all their names and age of persons who will be staying in the property and whose presence will be communicated to the authorities. Each property description states the maximum number of people that the house accommodates. This number (adults – children) must not be exceeded in any way. If clients do not advise owners about any extra guests presence, owners will be free to refuse entry to the additional persons. The units will be arranged based upon the information written in the booking form signed and sent from clients at the moment of the. In case of alterations of the number of guests not communicated in advance, owners will not be bound to accept the changes.
ANIMALS:
Each property description indicates whether animals are permitted and their size. Clients will be required to pay an extra for cleaning which will be paid on site to the owners. Upon reservation the client is required to communicate any pets he/she will be bringing in, specifying number and size. Owners can refuse entry to the client who brings in an animal without having communicated it at the moment of booking.
HOUSE CLEANING:
House cleaning is included in the weekly price, unless indicated differently in the property info sheet published on the web and in the catalogue. The units must be cleaned and tidied up in its parts and accessories. If not, the client will give the owners or their representative the money necessary for cleaning. It is the client’s responsibility to deal with the garbage unless differently indicated.
If garbage will left in the property housekeeper is free to ask any extra money needed to remove it.
Kitchen has to be left clean and in order if, for any reasons, clients have had no time to clean it before their departure housekeeper or owners are free to ask for an extra cleaning charge. The owners offer an extra cleaning service, times and days to be established along with clients’ needs, to be paid on site.
POOL AND PARK MAINTENANCE:
The swimming pool will be open in the periods indicated on the property description.
It I the owners' responsibility to deal with pool and park maintenance. This the reason why the staff in charge will be enter the property any time it is deemed necessary. Days and times will be indicated in each property description.
RESPONSIBILITY AND COMPLAINTS:
All the properties featured on the website correspond to how they are. If at the time of arrival or during the week clients should note serious inaccuracies in the description of the property, or should any problems arise that he/she is not able to resolve or minimize, we request the clients to contact the owners immediately.
In the event owners ares forced to cancel the clients' reservation for reasons beyond their will or by reason of force majors, he will find, in agreement with the client, another unit having the same requisites as the property already booked. If the price of the new property is lower than the original one, owners will reimburse the difference to the client.
Whereas, if the price of the new property is 10% higher than the price paid by the client, the client, on accepting the new property, will be bound to pay for the difference. If the parties are not able to reach an agreement about the substitution of the property, the owners, on receipt of a written cancellation from the client, will reimburse the amount of money paid.
Neither clients who leave the property, for any problems occurring during their stay, without any written communications, nor clients who leave earlier the property (with written communication) with no valid-serious reasons, will not be entitled to any reimbursements.
In the case where clients present a complaint after the end of their stay, no reimbursement will be given. Moreover, no reimbursements will be applicable to clients who have been asked to leave the property due to a lack of communication of additional guests or the presence of animals(extra guests and pets have to be communicated in advance and accepted by the owners).
All reimbursements, if applicable, will be made on day 10 th of the following month of the stay.
Owners are not responsible for any inconveniences caused by third persons or by external events which are not under the direct control of the owners and their staff.
We would remind clients that the units are private houses rented on SELF-CATERING basis and not hotels or agritourism structures and as such they are not classified in internationally known categories, they are not provided with the services and characteristics of receptive structures and have been restructured and furnished in according to the tastes of the owners in maintaining the traditional Italian architecture.
What we offer to our clients is a life-style, in other words the possibility of living and getting to know the habits and customs of the local population by spending a holiday in houses that represent Italian tradition and local history.
The owners are not responsible for any personal objects and/or valuables left unattended in the property.
RULES OF BEHAVIOUR:
Clients are kindly requested to adhere to the rules of behavior in force in our country, regarding good manners and respect towards the owners and the structure in which they are staying. It is absolutely forbidden to move furniture around, to take furniture and ornaments outside the property and to use them in a different ways from their intended use.
In case a client does not respect the rules of good behaviors and this results in damaging the structure and the contents thereof or to the outdoor equipment pertaining to the garden or the pool, the owners have the right to consider it as a breach of rental contract and to ask the client to leave the property immediately with the right to resort to the police if necessary.
HANDLING OF PERSONAL DATA:
Personal data and all other elements gathered by us during the course of our work, will be subject to secrecy and will be treated in respect of confidentiality and personal rights through our systematic application of correct protection measures and guarantees drawn up for the handling of paper and electronic data in the measure of the specific data (simple personal data or sensitive or judiciary data). In conformity with the law 196/03 the Client is informed that his/her personal data will be handled only for the uses determined by the contractual relationship for such aims (including accounting and administrative aims). Moreover, the Client is informed that this data could be used for commercial and promotional activities regarding the services provided by us and for which use the Client's consent is required. If client will not give his/her consent, we will not use this personal data for any commercial activity.
